ISACA is a global professional association and learning organization that leverages the expertise of its 180,000+ members who work in digital trust fields such as information security, governance, assurance, risk, privacy and quality. It has a presence in 188 countries, including 225 chapters worldwide. Through the ISACA Foundation, ISACA supports IT education and career pathways for underresourced and underrepresented populations.

The Account Manager, Voluntary Improvement Program (VIP) is responsible for identifying, building and advancing relationships with the Medical Device Manufacturing industry through enrollment in the VIP (MDDAP) program. The role will strengthen and support ISACA’s Enterprise Sales function and will require savvy relationship development, an entrepreneurial approach and a deep belief in the power of process improvement. The Account Manager will be accountable for the following:

• Expanding relationships with existing customers
• Replicating successes across portfolio of accounts
• Leading the contracting process for these strategic accounts enrollments
• Meeting and exceeding annual bookings/sales targets

• Develop and drive strategic account expansion and management that results in new enrollments, retention and expansion of existing relationships that sufficiently supports sales bookings targets, while owning the sales process from start to finish
• Collaborate with Marketing and Product Management to provide continuous feedback to refine the value proposition and associated messaging and create a pipeline of new enrollment opportunities sufficient to support sales/enrollment targets
• Act as the primary customer point of contact for all program benefits and escalations including onboarding and hands-on guidance for participants through their customer journey
• Collaborate with the Customer Success delivery team to ensure customer satisfaction targets are achieved

Minimum experience and skill requirements

• 5 years of related experience
• Bachelor's degree in business or related field
• Consistent achievement of sales quotas/targets/goals
• Track record of building and managing successful relationships with external partners, clients or constituencies
• Strong project management and time management skills
• Proficiency with Microsoft Office suite
• Experience using Salesforce.com
• Strong communication abilities including presentation skills; ability to influence audience and share data succinctly and in a compelling manner
• Analytical abilities and problem-solving skills
• Strong interpersonal skills

 

Preferred experience and skill requirements:

• Master's degree in a relevant discipline
• 10 years of related experience
• Familiarity with ISACA and/or CMMI solutions
• Experience architecting, managing, and executing partnerships or programs
• Stakeholder mapping and engagement experience

 

Desired characteristics:

• Collaborative, team player; can quickly build rapport and trust
• Comfortable with ambiguity and risk
• High emotional intelligence
• Strong attention to detail
• Responsive, reliable
• Driven, goal-oriented; self-motivated 
• Agile, able to multi-task and adapt quickly to new information and changing conditions; work well under pressure