ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 185,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 190 countries and with nearly 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

The Sales Operations Specialist will support the needs for complex reporting, process documentation and oversight, system optimization, and sales tool usage for ISACA’s Enterprise Sales team and the Sales Operations Manager. This role supports the data needs (collection, analysis) of the Sales Team across all Enterprise Sales lines of business. This role must work cross functionally to ensure sales operations processes are defined, understood, and followed; and that we optimize sales processes with the appropriate sales tools. Additionally, this role will identify, clarify, and work cross-functionally to resolve system issues.

• Reporting, Data Analytics, Insights
  • Develop financial and operational dashboards by understanding stakeholder needs and business strategy. Create predictive revenue models from observed data patterns that provide insights and forecast results. Research and understand data anomalies to ensure data accuracy and reliability.
• Process Improvement, Performance Management
  • Define and oversee the execution of priority sales processes to ensure the expected sales results.
• Sales Tool Optimization
  • Serve as the internal subject matter expert for the organization's sales tools, providing guidance, expertise, and support to ensure optimal usage, drive user adoption, and enhance overall sales effectiveness.
• Systems Monitoring
  • Identify, clarify, and work cross-functionally to resolve system issues.
  • Serve as a point of contact for Sales on IT development work prioritization.
• Provide coaching to sales representatives, sharing knowledge and tools needed to help drive revenue generation, strengthen client relationship and accelerate business development initiatives.

Required Field of Study:

• Bachelor's degree, or an Associate's degree combined with relevant experience

Minimum Years of Experience Required:

• 4-year College Degree and 1-3 years of applicable experience; or Associates Degree and 5+ years of applicable experience.

 

Description of Minimum Experience Required:

• Data analysis and complex reporting experience
• Experience with Salesforce
• Intermediate Excel knowledge and experience
• Demonstrated experience working in a team environment

 

Preferred Field of Study:

• Bachelor’s degree from an accredited university

 

Preferred Years of Experience:

• 5+ years of applicable experience

 

Description of Preferred Experience:

• Experience in a sales environment
• Experience working with international customers
• Extensive experience with Salesforce.com
• Advanced Excel knowledge and experience
• Advanced data analysis and complex reporting experience
• Demonstrated experience working with distributed teams in a virtual work environment

Certification and Licensing Requirements (Preferred)

• Salesforce Administrator Certification or similar

Competencies/Skills Required:

• Indicate the minimum skills necessary to effectively perform the key responsibilities of this position.
• Salesforce competency
• MS Office skills, especially Excel
• Database reporting
• Experience working with internal customers
• Ability to learn systems quickly and effectively
• Strong problem solving and analytical thinking
• Self-Starter/Strong Time Management
• Independent/Self-Directed
• Accuracy and attention to detail
• Excellent communication skills
• Ability to adapt to change
• Strong sense of empathy
• Strategic thinking

ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.