ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 185,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 190 countries and with nearly 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers—helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

The Product Specialist I is responsible for executing and optimizing core product operations processes to ensure accurate product setup, seamless customer experiences, and consistent operational practices. This role manages key functions such as product setup, testing, inventory coordination, and vendor management. The Specialist works cross-functionally to maintain product accessibility, quality, and compliance, and serves as a key resource for operational excellence within the product lifecycle. 

• Own product setup within eCommerce systems, leading QA and user acceptance testing (UAT) for new and updated products. Ensure storefront content—including pricing, descriptions, and images—is accurate, compliant, and continuously maintained
• Manage vendor coordination for shipping, printing, and eBook platforms, overseeing purchase orders, invoicing, and inventory monitoring to ensure timely delivery and operational continuity.
• Administer product systems such as Fonteva and Salesforce, proactively resolving operational issues and ensuring data integrity across platforms. Act as a first point of accountability before escalation.
• Assist with reporting, audits, and documentation of product data to ensure accuracy and compliance with branding, legal, and quality standards.
• Contribute to process improvement initiatives by suggesting ways to streamline product operations workflows and enhance customer experience.

Required Field of Study:

• Bachelors degree in Marketing, Business Administration, or a related field.

Minimum Years of Experience Required:

• 3-5 years

Description of Minimum Experience Required:

• Demonstrated ability to manage product data, workflows, or systems with accuracy and accountability.
• Experience coordinating with vendors and/or cross-functional teams to support product delivery.
• Proficiency with Microsoft Office Suite; exposure to Salesforce, Fonteva, or similar platforms preferred.

Preferred Field of Study:

• Bachelor’s degree in Marketing, Business Administration, or a related field.

Preferred Years of Experience:

• 5+

Description of Preferred Experience:

• Experience in experience in product operations, eCommerce, or digital content management. Familiar with Salesforce, Fonteva, or similar platforms. Experience with publishing, digital content, or professional associations a plus

Competencies/Skills Required:

• Attention to Detail: Ensures accuracy in product data, pricing, and system updates. 
• Time Management: Ability to prioritize tasks and meet deadlines while handling multiple projects. 
• Communication: Clear written and verbal communication with colleagues, vendors, and customers. 
• Teamwork: Works collaboratively with cross-functional partners and supports senior team members. 
• Technical Aptitude: Comfortable using Microsoft Office tools (Word, Excel, Outlook, PowerPoint) and learning new systems. 
• Customer Orientation: Understands the importance of delivering high-quality service and support. 
• Adaptability: Eager to learn, flexible with shifting priorities, and open to process changes. 

 

This role may require up to 5% travel to participate in company-sponsored events and organization-wide meetings.

ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.